Case study · Legal

Legal workflows that run from a Teams chat.

A Singapore law firm now runs client onboarding, notary invoicing and billing entry as short, approved steps in Microsoft Teams.

Client
Boutique Singapore law firm (name withheld)
Scope
Three workflows
Built around
Teams and Clio (CRM)
Workflow 1Notary & ad-hoc servicesWalk-in to invoice, emailed.See how → Workflow 2Legal services intakeIntake to an approved engagement letter.See how → Workflow 3Fees & expensesEmail or spreadsheet, straight into Clio.See how →

Teams becomes the control panel

A card lands in TeamsWhat happened, and the details that matter.
A person reviews and clicksApproval happens where the team already works.
The next step runsLookups, drafting and filing happen automatically.
1 Notarial & ad-hoc services

Walk-in to invoice, in the client's inbox

BeforePaper receipt, nothing in Clio AfterOne capture: invoice, email, on record
Capture the serviceClient, service and fee
Invoice from templateFills the firm's template
Emailed to clientSent automatically
On recordA digital trail, not a paper stub
Illustrative

Quick capture

Client
Sample Client Pte Ltd
Email
accounts@example.com
Service
Notarisation — document verification
Fee (SGD)
80.00
Create invoice
Illustrative

Invoice & email

Invoice
INV-0001 (sample)
Item
Notarisation — document verification
Amount
S$80.00

To: accounts@example.com
Subject: Your invoice from the firm
Invoice attached as PDF.

Illustrative example with fictional data — not a screenshot of the firm's system.

2 Legal services intake

From intake to an approved engagement letter

BeforeManual name searches · est. 20–30 min per client AfterOne guided sequence, people confirm the key steps
Intake formDetails captured once
Review detailsMatter details confirmed
Conflict checkRuns on approval
KYC / DDScreening back to the team
Engagement letterTemplate, paralegal, deposit
Approve & fileReview, approve, PDF, file created
Teams card titled New Client Intake – Review Before Proceeding, listing client details and a Proceed to Conflict Check button
1 · Review before proceeding
Teams card titled Generate Letter of Engagement with LOE template, paralegal and deposit fields and a Generate LOE Draft button
2 · Generate the letter
Teams card titled LOE Draft Ready for Review with Open Draft and Approve and Generate PDF buttons
3 · Review & approve

Screenshots are from a test environment with dummy client data. Purple = a person approves.

3 Fees & expenses

Fees and expenses into Clio, without re-typing

BeforeRe-keyed by hand · est. 10–12 hrs a month AfterEntered from the source, bills one click away
Route A · Email-triggered
Email receivedA fee or expense, by email
Entered in ClioAgainst the right matter
Route B · Batch
Spreadsheet tabMany fees and expenses
Logged to ClioEvery row to its matter
Both routes finish here
Summary in TeamsFees and expenses per matter
Generate the billOpens the matter in Clio
Illustrative

Route A · Email received

Subject
Fees & expenses — Matter 2026-0142 (sample)
Fees
1.5 hrs — hearing preparation
Expense
Courier — S$18.00
Illustrative

Logged to Clio

Matter
2026-0142 (sample)
Time entry
1.5 hrs
Expense
S$18.00

Open the matter in Clio to generate the bill.

Route A illustrated with fictional data.

Teams card titled Clio Billing Sync Summary showing eight matters successfully logged to Clio with professional fees and expenses per item
Route B · Batch summary. Each item opens Clio to generate the bill. Test environment, dummy data.
Data security

Built to keep client data in the firm's hands

Law firms hold privileged and personal information, so how automation is built matters as much as what it does.

No new places for client data

Everything runs inside tools the firm already used, such as Teams and Clio. No new third-party service receives client data.

The firm stays in control

The automation sits inside the firm's own environment, so the firm's IT administrator keeps control of the systems involved.

People approve, Teams records

Key steps need a person's approval, and each step is posted as a message in Teams — a visible record of what happened and when.

Only dummy data in demos

The screenshots on this page come from a test environment with dummy data, and identifying details are blurred.

The difference

What changed for the firm

One guided onboarding path

Intake, checks, letter and file follow each other — no separate lookups or copy-pasting.

Small services leave a record

Notary and ad-hoc work is captured and invoiced from a template, not a paper stub.

Billing isn't re-typed

Fees and expenses go from source to Clio, so fewer errors and less month-end scramble.

Every engagement starts by baselining the current workflow, so the change can be measured after go-live.

Got a workflow like this?

We build around the tools your team already uses. Tell us where the re-typing happens and we'll show you what a few short, approved steps could replace.

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